Inbound Call Solutions

Our suite of services includes single translations, divert plans, ratio plans, hunt groups, fax to email, virtual receptionist, scalable call queuing and call recording.

Inbound Solutions Include:

One2One
One to One routing provides the ability for a service number to be routed to a target number. This target number can be changed in real time by the number owner.

Fax2Email
Facsimiles can be sent to a service number and this product will capture the information in a “tiff” file and email the information as an attachment to a pre-defined email address.

Voicemail2Email
Your Inbound number if unanswered, calls can be picked up by our on-net voicemail system and all voicemails can be emailed as a wav file. This means you can listed you your voicemails on your PC and voicemails can be saved on your email.

Call Whisper
If you want to advertise a new number for a new business or department, you want to know how to answer the phone on your existing telephones. Call Whisper will provide this. Simply pick up and inbound call and a prompt will tell you the reference (for example: Top Motors), you then press any key on the handset to connect the call and you will know how to answer it.

Hunt Group
Your inbound number can be configured to ring at different locations to ensure your calls are always answered.

Time of day Routing
You can setup your inbound number to ring at different times of the day for example – Monday to Friday 9am-5pm.

Call Centre Distribution
If you run an inbound call centre, you will know that you need to control your inbound calls and filter these calls to the relevant staff members.

IVR – Inbound Virtual Receptionist
Gives you the option for inbound calls to be dealt with by a serious of options. Calls can then be put through to the correct department by the caller selecting options on the keypad.

Call us now for more information.