Telecoms FAQs

What is the difference between 'up-speed' and 'down-speed'?

Explained simply, download speed is the speed at which your computer can pull data from your network/internet source. Upload speed is the measurement of how fast data can be uploaded from your computer on to your network/internet.

How will I be billed for my services?

We will issue you a monthly bill by email, unless otherwise stated. If you have multiple services you can take advantage of a one monthly consolidated bill for all of your services.

How long does the speed test take to complete?

Not long at all, the application can perform a full test of your broadband speeds in under 30 seconds.

How accurate is the speed test?

The speed test is very accurate, if carried out properly. Though it should be noted that various factors can alter the accuracy of the test. Factors such as internet radio, updates, email checking systems will all have an effect on the results of your test.

What does gbps mean?

Gbps stands for gigabits per second, it is the term most commonly used when referring to extremely fast broadband speeds.

What does mbps mean?

Mbps stands for megabits per second, it is the measurement that is most commonly used when referring to broadband speeds.

What does kbps mean?

Kbps stands for kilobits per second. It is a measure that is sometimes used when considering broadband speeds.

What is an ISP?

ISP stands for Internet Service Provider. Companies such as 5 Rings act as ISPs for end users, providing them with their internet access.

Why are some broadband services slower than the advertised speeds?

The main reason that you may receive slower than advertised speeds is due to your site's distance from the local exchange, which is a common factor when considering broadband speeds. Another factor that can affect speeds is the amount of users on the line at one time.

What is Local Loop Unbundling?

Local Loop Unbundling allows third party service providers to connect dedicated lines directly to the end user, through BT's local copper exchange lines, enabling them to put on their own features and broadband capabilities, independent of BT's services.

What is mobile broadband?

Mobile broadband allows for uninterrupted internet access, while on the move. Using mobile phone signals, mobile broadband allows you to receive full internet access throughout the country, with the same level of service that you would get on your mobile phone.

Which network provides the best mobile broadband signal?

That really depends on your location. As with your mobile phone coverage, signal strength will be different depending on your location. So if, for example, your Orange mobile phone has bad signal at your home, your mobile broadband service will reflect this.

Check EE Mobile Broadband Coverage in your area

Check Vodafone Mobile Broadband Coverage in your area

Check O2 Mobile Broadband Coverage in your area

Can VoIP services be used over mobile broadband?

In some cases it is possible, though some networks do block VoIP access. For those that do allow VoIP it should be noted that where mobile broadband signal is low, you may experience significant latency when talking.

How easy is it to set up mobile broadband?

Very easy, all of the necessary software is preconfigured on your dongle so when you receive your mobile broadband, it's literally a case of 'plug and go'.

What kind of speeds can I expect from mobile broadband?

As with fixed line and cable broadband services, mobile broadband speeds can differ. Generally mobile broadband speeds will start at around 1.8mbps and are able to reach around 7.2mbps, depending on your provider, signal quality etc.

I sometimes get the message '404 - Page not found' when trying to access a web-page, is there something wrong with my broadband?

Absolutely not. A '404' error message means that the browser cannot find the web page you're trying to view. This message generally appears if a web address is wrong or you have clicked on a broken link. But there is nothing wrong with your connection, so there is no need to worry!

Will an engineer need to visit my site to install broadband?

Only in rare cases where your lines may need to be upgraded. Most of the time, the only changes will be made at the local telephone exchange.

How do I set up my broadband after signing up?

Once you have signed up, you will be given a designated 'go live' date. In the meantime we will send you all the equipment you will need, along with the necessary instructions to help set it all up. You should NOT attempt to connect your equipment before your 'go live' date.

Why does my broadband keep disconnecting itself?

Your broadband should stay on continuously, unless you tell it otherwise. So, if it keeps disconnecting for no reason, there may be a problem with your connectivity. Call our dedicated support team on 0333 2200 555 and they will help diagnose the problem and get it fixed for you.

Can I check how fast my broadband is currently running?

Yes. You can check how fast your broadband is currently running by using our speed test.

What is Broadband?

Broadband provides a high speed connection to the internet. It inherits the term 'broadband' because it has a significantly larger bandwidth than the previous 56k connection, with a better capacity to send and receive data.

Do you supply a broadband router free of charge?

If you choose our ‘no contract’ option then there will be a charge for the router. However, you will also have the option of a free router if you decide to commit to a minimum term of 12 months.